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Just ask the right question – you already do it every day

Time and time again, community engagement people worry that the tools or tactics they use to engage their stakeholders in conversation aren’t good enough. Well sometimes it’s just the way you ask a question that makes all the difference. What do I mean? Lets run a simple test. Think of the last major consultation that […]

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What to consider when importing participants

Recently we have seen the number of EHQ admins bulk importing participants into their site increasing. We refer to a ‘bulk import’ when admins create accounts on behalf of their participants, as opposed to participants registering on their own. To create accounts for your community, all you need is a valid email address of the person to […]

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Diverse and regular engagement builds audience size

Online Engagement State of Origin Practice Varies across States in Australia – what’s happening in your state? I recently started to wonder: “The way online engagement is managed in different states feels different… is it different?” Turns out the answer is: “yes.” As I looked through our data, one thing was inexplicable to me: the […]

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Online Citizen Engagement: 3 examples of planning for the future

I want to share three of the many current consultations using EngagementHQ. Each of these three focuses upon future planning and opportunities. The Australia Post National Conversation is using discussion forums and quick polls to generate feedback around how technology has changed the way we use Australia Post products and services with a focus on […]

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Why email is so important to your engagement success

Driving traffic towards your projects and consultations is one of the most challenging tasks you may face as the project manager. This is especially the case if the topic is not overly contentious or a little dull. When you consult on projects that people are passionate about, you can count on them doing some of the promotion for […]

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Overcoming accessibility issues in Online Citizen Engagement

Compliance with global standards for website accessibility is law in many jurisdictions.  Ok, so it’s pretty unlikely you are going to end up in court for failing to meet accessibility guidelines (though it does happen) but there are plenty of reasons for taking accessibility standards seriously other than legal and moral obligations. Meeting some sensible […]

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Welcoming Brigade to the world of citizen engagement

I’ve been reading with interest about the launch of Brigade – the new entrant to the civic engagement space who are promising to transform the way we engage with Government.  What excites me is that Brigade is a creation of the Silicon Valley elite.  Sean Parker or Napster and Facebook fame has teamed up with […]

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5 reasons to throw out your old ‘Closed Community Panel’ and adopt an ‘Inclusive Community Panel’ instead

  We understand the allure of a closed community panel to local authorities (a panel where only invited pre-registered community members get to comment on an issue).  They are very administratively convenient and very unlikely to spring any surprises on you. Despite this, we believe that there are better ways to engage your community.  Here […]

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Getting new consultations right. Every time.

EngagementHQ is so incredibly easy to use, you can literally set up and launch projects within minutes. At times I feel it is almost too easy… Because the online component of a consultation is so quickly set up, it sometimes lacks planning and is merely an appendix of its real-life counterpart. Gladly many organisations are already changing and […]

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5 Tips for Online Participatory Budgeting

We’ve been helping organisations with online participatory budgeting using our Budget Allocator tool for about 5 years now. Ever since Waverley Council, in the eastern suburbs of Sydney, approached us to build something that would help demonstrate to their community the difficult budgetary choices they were facing. In that time I’ve seen Budget Allocator used […]

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Doing the simple things well

We have added all sorts of new ways to engage to EngagementHQ over the years but moderated discussion forums were where we started with online citizen engagement and it is great to see forums being used to good effect. This forum being run by the NSW Department of Education and Communities http://dec.engagementhq.com/consultation is doing the […]

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First ever NSW EngagementHQ Users Roundtable

We had a fantastic gathering of Local Government community engagement practitioners from across NSW at Willoughby City Council yesterday. Big thanks to Darius Turner for initiating the event and for hosting everyone. Community Engagement practitioners from right across the state – Wingecaribee, Maitland, Hawkesbury, Blue Mountains, Blacktown, Marrickville, Warringah, Liverpool, Canterbury, Wollongong and Bankstown gathered […]

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EngagementHQ Analytics vs. Google Analytics

With the launch of our new EHQ platform, we introduced a suite of new reporting metrics. As part of this, we made it easier for people to integrate their own Google Analytics tracking code into the platform. This has added an additional level of “excitement” (maybe not quite excitement but let’s go with it) into the mix. Primarily caused […]

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Dan Popping and the team from Adelaide City Council on Embedding Online Community Engagement into your Organisation

This is a recording of a webinar we hosted last week.  Dan, Sheila and Fred from Adelaide City Council kindly shared their experiences of embedding online community engagement into the business of Adelaide City Council.  70 people attended the webinar.  We are providing a recording here for those who couldn’t make it.  It’s a really […]

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Aware|Informed|Engaged
Effective metrics for measurement and target setting in online citizen engagement

Target setting and measurement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really respected the community’s time and effort contributing to our project? In building the latest version of the EngagementHQ software we not only thought about new tools and ways […]

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Why online engagement does NOT need to be risky!

I’ve been promoting the use of online tools to enhance citizen engagement for nearly 7 years now. When we started, fear was the major obstacle to progress. Even when we could find an enthusiastic team who wanted to hear from more of their community using online tools, the real issue was persuading management and ministerial […]

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Case Study: Australian National Disability Insurance Scheme

In 2013 the Australian government introduced legislation to create a national disability scheme. The new system was the single biggest change in Australia’s disability support arrangements for decades. It created a new funding source via a national levy to dramatically increase the budget for disability support and it turned the business model for the distribution […]

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7 important reasons NOT to rely on Facebook as your primary online community engagement channel

This may seem odd coming from the director of a business that offers Facebook moderation services and Facebook integration as part of its software, but I believe that there are better ways and places to engage your community. As the publicly listed monolith that is Facebook evolves, it seems to move further and further away […]

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