Council Services
by Local Resident 12:56pm, 28 May 2008
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My experience of dealing with Council Staff at Penrith has been appalling. It took 12 months to get a letter responded to. Staff do not return phone calls or emails.
Some may say we need more staff because they are overworked.
I suspect what we really need are performance reviews,
that check whether the staff follow their customer service charter.
Where there is a problem with them doing the fundamentals of their job, training should be offered (eg. in time management),
and where they refuse to lift their game, after several warnings, staff should be removed and replaced with those willing to work.
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passionate Comment 1
10:19am, 29 May 2008
3
1 
Putting the right people in the positiong best suited to them is often the problem. Staff need rotation and multi skilling, so that they don't deal with the public all of the time. Some of the public can be very rude & demanding, and staff need a break from that.
Some are not suited to public dealing so it should be obvious that these should not represent council at public meetings and events. I feel this is a problem that needs fixing as too often the staff in the higher roles are sent to represent and do not mix, some seem to be very selective who they sit with and who they talk thus not being a good image for Penrith.
Big reshuffle could be the way to go, as the 'local resident' has indicated.